Returns & Exchanges

At Purelyagro, we take pride in the quality of our farm-fresh products and offer a 7-day return policy for items that do not meet our rigorous standards. Due to the perishable nature of food, we ensure all return requests are handled with efficiency to maintain food safety and customer satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 7 days of delivery with your order number and photos of the product condition.

• 2.
  Review and Approval

  Our quality assurance team will review your claim to ensure it meets our freshness and safety criteria for a return or exchange.

• 3.
  Safe Packaging

  Once approved, place the items in their original packaging, ensuring they are stored at the required temperature until pickup.

• 4.
  Refund or Replacement

  Upon receipt of the returned goods, we will issue a full refund to your original payment method or dispatch a fresh replacement immediately.